Privacy Policy

When you use our services, we collect information you provide directly to us, including:

• Contact Information: Your name, phone number, and email address when you book an appointment or create an account.
• Appointment Information: Service selections, preferred technicians, appointment dates and times, and booking history.
• Payment Information: Payment method details processed securely through our payment providers (we do not store full card numbers).
• Communication Preferences: Your preferences for receiving SMS messages and marketing communications.

We collect your phone number to send appointment-related SMS messages including:

• Appointment Confirmations: Confirmation messages when you book an appointment.
• Appointment Reminders: Reminders sent 24 hours before your scheduled appointment.
• Check-in Confirmations: Messages confirming your check-in and estimated wait times.
• Service Notifications: Updates when it's your turn or when your service is complete.
• Phone Verification: One-time codes to verify your identity when booking, canceling, rescheduling, or looking up appointments.

We use the information we collect to:

• Process and manage your appointments
• Send appointment confirmations, reminders, and updates via SMS
• Process payments for services rendered
• Improve our services and customer experience
• Communicate with you about promotions and special offers (with your consent)
• Comply with legal obligations

We do not sell your personal information. We will not share or sell your mobile information with third parties for promotional or marketing purposes. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, including Telnyx (SMS messaging provider), payment processors, and cloud hosting providers.
• Legal Requirements: When required by law or to protect our rights.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Appointment history is retained for business records and to improve your experience. You may request deletion of your data by contacting us.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Opt out of SMS messages

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.